Intro to PMC IT Systems

For your convenience, we have compiled an introductory list of the most commonly used IT systems at PMC, which we recommend you bookmark this page for future reference.

Request Portals

Many teams at PMC use the Request Portals to handle requests for various services, such as for IT Helpdesk, Product & Engineering, Paid Media, Email Newsletters, Corporate Design, SEO, Analytics and Data, and more. Submitting your request via the Request Portals enables it to get to the right team as efficiently as possible and enables those team to track all requests.

The first time you go to the Request Portals at https://pmc.help you will need to self-register using your work email address. You will also receive email notifications when a ticket is updated, closed or a comment added. You can reply to the ticket direct from the email notification. For issues with registering or logging into the Request Portals, please contact jira.support@pmc.com.

IT Helpdesk Portal

The Request Portal for IT Helpdesk requests can be accessed directly at https://helpdesk.pmc.com.

For Non-Emergency requests for IT assistance, submit a ticket by visiting http://helpdesk.pmc.com Common requests are for assistance with email, printing, desk phone, Highfive, VPN access, files access, Cybersecurity Training, Email Retention Policy, phishing scams, tech equipment, password reset, etc. Your ticket should include the urgency and importance to the business for IT to assign a priority.

For Emergencies that require critical attention such as a serious service outage affecting multiple people or directly affecting business performance or revenue (e.g. a publishing website outage), email 911@pmc.com to receive a response within 10 minutes. If you have an issue that only impacts your own account or computer, please submit a ticket in the IT Helpdesk Portal.

For more see: How To Get Assistance with IT Services

Email Tips

At PMC we use Microsoft O365 as our email system. To log into webmail to get immediate access your email:

Open a web browser and enter: outlook.office.com
Enter your primary e-mail address (which was provided on your Welcome Sheet when you started).
Enter your password which is the same one you use to log in to your computer

You can find help on our email documentation hub where you can find documentation and guides on everything from ‘basic usage guides’ to ‘setting up your Outlook desktop app’ to ‘how to access shared mailboxes’.

Email Signature

Please follow these instructions to create your email signature based on the brand you work for. If you have any technical questions about creating a signature in Outlook, please contact the Helpdesk (https://helpdesk.pmc.com).

HighFive Video Conferencing

For security purposes, PMC’s HighFive should be used for all business video & phone conference meetings. Visit and bookmark http://connect.pmc.com to register with your work email address and visit https://success.highfive.com/hc/en-us for any assistance. You can also easily add HighFive meeting links to your O365 calendar invites using the HighFive plugin. Instructions here.

Booking Conference Rooms in the LA and NY Offices

When setting up a calendar invitation in Outlook, you can add a HighFive call to any scheduled meeting along with the conference room as an attendee to reserve the conference room for a period of time. For instructions see: How to book a Conference Room from your O365 calendar.

VPN

A Virtual Private Network is a secure connection used when you are outside of PMC offices and need to access PMC services such as File Shares. Pritunl is the application on your computer that you use to connect to PMC’s VPN. We only allow company-issued computers to connect to our VPN. Click here to see instructions to set up VPN for a PC and Mac.

Slack

Each business unit has their own Slack instance and each Slack instance has admins from that business unit who manage the users. Please ask your manager or a colleague to invite you to their Slack and the local administrator should get a notification and add you. If you have any issues please raise a ticket with the Helpdesk.

Cyber Security Training

Cyber security training is important to help you assess and improve your cyber security intelligence both at work and at home. This helps to protect you and protect PMC. As a new member of PMC you will receive an email notification with a link to your training assignment which you should complete within your first 30 days. We also complete whole company mandatory cyber security training on an annual basis.

WiFi in PMC Offices

For the best experience, especially when working on large file on the file share or video conferencing from your computer, you should connect to the wired (ethernet) connection at your desk.

For employees when moving around the office or in conference rooms, there is internal WiFi which allows you access to internal resources (e.g. files shares).

SSID name: PMC | Password: (this hidden for security, but should already be set-up on your work computer)

For visiting guests or for your non-company devices there is guest WiFi.

SSID name: PMCGUEST | Password: powerofcontent

PMC Information Technology

Intro to PMC IT Systems

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